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Guide to mileage accrual procedures
The following sections explain how you can make a reservation and how you can undertake the relevant procedures when using your mileage service:
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Apply by telephone to make your reservation when using your mileage service.
Reservations can be made by contacting a Tokyu Hotels Reservation Center or any of our hotels. In addition, reservations for certain hotels can be made via the Internet.
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Mileage can be earned by making your reservation under a mileage eligible rate when you directly call a Tokyu Hotels Reservation Center or any one of our hotels and directly pay the hotel at which you stay.
Provided, however, that members can earn mileage credit even when making online reservations via the Tokyu Hotels website under plans that entitle them to earn additional mileage.
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Plans that entitle members to earn additional mileage when making reservations at a travel agency or via another company's website shall be eligible for accruing mileage.
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When making your reservation, check the information provided to you concerning mileage eligible rates and campaigns.
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In the event that multiple members occupy the same room, mileage will be credited to one member (in whose name the accommodation is booked) only. Moreover, even where multiple rooms are booked and paid for by the same member, mileage will be credited for one room only.
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Hotel mileage can only be credited to the member whose name appears on the issued receipt.
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Even if you stated your mileage membership number when making a hotel reservation, you will not be credited for mileage if you failed to state this number at check-in.
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1.
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When making your reservation
Hotel room reservations made when using your mileage service are accepted over the telephone. State the name of the airline you are using when making your reservation since we will be providing you with information concerning mileage eligible rates and campaigns.
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2.
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When checking in at your hotel
Present your mileage card and state your desire to accrue mileage.
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3.
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Mileage accrual
Please retain the receipt issued in your name by the hotel at check-out until it is confirmed that your account has been credited with mileage. Your mileage should be credited to your account two to three months after your stay.
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Post-stay accrual procedures
Post-stay applications to have accounts credited with mileage are not accepted at Tokyu Hotels. Follow procedures pursuant to the regulations governing the mileage service offered by your airline since such applications are accepted by each airline that operates a mileage service.
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Procedures respecting the ANA Mileage Club are accommodated by Tokyu Hotels. Inquire with the reservation center indicated below.
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Points to note
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In principle, you are eligible to accrue mileage when making your reservation by directly contacting either an individual hotel or a Tokyu Hotels Reservation Center.
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Mileage will be accrued per stay, regardless of the number of night, and 1 Airline Mileage program is accruable per stay.
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Checking in at a hotel within twenty-four (24) hours after checking out from the same hotel will be treated as a single stay.
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The names of eligible hotels and the number of accrued miles are subject to change without notice.
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Inquiries regarding Frequent Flyer Program Partner Service
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US & Canada
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North America (New York) OFFICE
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(1) 800-42-TOKYU (86598)
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Hours of Operation
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(Monday to Friday) 09:00-20:30
* Closed on weekends and holidays
* Eastern Standard Time (EST)
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Other countries
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Tokyu Hotels Reservation Center
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(81) 3-3462-0109
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Hours of Operation
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(Monday to Saturday) 09:00-18:00
* The Reservation Center is closed on Sundays and holidays.
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You may also submit your inquiries online.
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