Tokyu Hotels Co., Ltd. (hereinafter referred to as "the Company") and Tokyu Hotels members hotels (hereinafter referred to as "Tokyu Hotels") fully recognize the importance of the personal information of our guests and are committed to handling such information carefully. Tokyu Hotels will strive to promote the following efforts in order for us to provide better products and services and assume the responsibility to protect the personal information of our guests.
1. Compliance with laws and regulations
Tokyu Hotels will comply with the Personal Information Protection Law and any other related laws and regulations.
2. In-house system
With respect to the handling of personal information and the required system, Tokyu Hotels will develop in-house regulations and other rules necessary for each service, improve the organization by appointing responsible managers, and establish a system to protect personal information.
3. Collection of personal information
In the event Tokyu Hotels collects any personal information from our guests, Tokyu Hotels will clearly specify the purpose of use, obtain consent from guests, and then collect personal information to the extent necessary for accomplishing the purpose.
4. Use of personal information
When using any personal information of our guests, Tokyu Hotels will use such information only within the scope of the foregoing purpose of use and will not use it beyond the scope of the purpose of use.
5. Joint Use of Personal Information
To provide services with high-added value, Tokyu Hotels makes joint use of personal information in the following manner.
If the handling of personal information is stipulated elsewhere, those stipulations shall be obeyed.
(1) Personal information that is jointly used:
Name, e-mail address, address, telephone and fax number, place of employment, address of place of employment, place of work departement, occupation, telephone and fax number of place of employment, password, credit card information, anniversary.
(2) Scope of joint users of personal information
Joint users: The Company, Tokyo Group through the Company, and Tokyu Hotels (sea above definition), regarding the administration of Tokyu Hotels, joint users are joint corporations that have concluded a franchise agreement, management agreement, or business partnership agreement with the Company in regard to the administration of Tokyu Hotel: Visit the following website for more information.
Tokyu Hotels website: http://www.tokyuhotelsjapan.com
(3) Purpose of usage of personal information:
Note: Information about products and services offered by the member companies (see Tokyu Hotels website) and affiliates of Tokyu Group may be sent through the Company.
(4) The Company is bearer of responsibility for the management of personal information.
6. Accuracy assurance
Tokyu Hotels will take appropriate measures to assure the accuracy of personal information of our guests and keep it up to date.
7. Safety management measures
Tokyu Hotels will strictly manage the personal information of our guests and implement any preventive and safety measures against unauthorized access, loss, destruction, alteration, leakage, or other damege.
8. In-house training
Tokyu Hotels will provide adequate education and training to our employees with respect to the protection of personal information and keep every employee of Tokyu Hotels informed about the content.
9. Supervising parties to whom personal information is entrusted
In using any personal information of our guests, Tokyu Hotels may entrust such personal information to any third party within the scope of reasonable use. Tokyu Hotels will supervise and obligate such third parties to strictly manage such personal information.
10. Restriction of provision to any third party
Tokyu Hotels will not provide or disclose any personal information of our guests to any third party without the consent of the guests except as required by law.
11. Disclosure or correction of personal information
With regard to the personal information of any guest that Tokyu Hotels obtains, if such guest wishes to confirm or correct any personal information, Tokyu Hotels will promptly respond to the request to the extent reasonable and necessary.
12. Continuous review
Tokyu Hotels will strive to continuously review and improve the regulations for the handling of personal information and organizational structure to implement the regulations to assure effective and proper operation in a sustained manner.
Purpose of use of retained personal data held by the Company.
Sale of goods, provision of general and subscription services, and other responses associated with the preceding.
Delivery and provision of information regarding merchandise, services, preferential treatment, events, and other services of each of the Tokyu Hotels and Tokyu Group companies.
Handling of inquiries and requests for documents.
Improvement of merchandise and services to reflect the comments and requests of our guests.
Creation of basic data required for the performance of analyses necessary for management, including customer trend analysis and market research, as well as the creation of statistical data, but which cannot be used to identify a specific individual.
Performance of obligations and exercise of rights by Tokyu Hotels and other activities in relation to the operation of the hotel.
Tokyu Hotels will record information of those who access the websites via an access log for the purpose of improving services and for the convenience of our guests. The information recorded will include the time and date of access, pages accessed, domain name, IP address, and type of browser (Internet browser software) but will not include any information that enables the identification of any individual. Tokyu Hotels will use such information only for the purpose of statistical analysis of the use of our websites and not for any purpose other than the foregoing.
In recording the access log, a cookie and a Web beacon provided by the service provider with whom Tokyu Hotels entered into a contract will be used. The cookie is a piece of information sent to the user's browser from the server that manages the websites when browsing them. By using such cookie, the server will record which page of the website is visited by a certain computer but is unable to identify any individual visitor. Furthermore, the Web beacon will function together with the cookie as a technology to determine how many times a certain page has been accessed.
Any of our guests may refuse to accept cookies by changing their browser settings. Our guests may also refuse the Web beacon by refusing to accept the cookie.
When requesting disclosure, our guests are requested to identify the retained personal data to be disclosed. However, please note that any personal information that falls under any one of the following will not be included in the information subject to disclosure.
The scope of disclosure will be limited to the address and name of the person in question and to our purpose of use, as well as to those included in the retained personal data collected and held by the Company.
Any retained personal data will not be disclosed in the event of the following. In the event such non-disclosure has been determined by us, we will notify the person who requested the disclosure with the reason for the non-disclosure. Prescribed handling charge will be required even in the case of non-disclosure.
Such personal information as described in the application or any identification document submitted in connection with the disclosure request will be used only to the extent necessary for the response to the disclosure request, including disclosure request-related communication with the person in question or confirmation of any doubtful points arising between the person in question and the Company, if any. The submitted identification documents will be disposed of by the Company in an appropriate manner immediately upon completion of our response to the disclosure request.
21-2, Dogenzaka 1-chome, Shibuya-ku, 150-0043 Tokyo
Personal Information Inquiry Desk, Tokyu Hotels Co., Ltd