Enrolling to become a Tokyu Hotels Comfort Member copy

You must come to the main enrolment page. Make sure you read the following membership regulations before clicking the I agree button to indicate your acceptance of these provisions or the I do not agree button if you are unable to accept these provisions.

Tokyu Hotels Comfort Members: Member Rules

1. Qualifications for membership

This membership organization is called “Tokyu Hotels Comfort Members” (hereinafter referred to as “the members club”) and is operated by Tokyu Hotels Corporation (hereinafter referred to as “the company”). A member is any customer who stays at any Tokyu Hotels accommodation (see our website for a list of hotels) according to our hotel lodging agreement, has agreed to the terms and conditions of the Tokyu Hotels Comfort Members Membership Agreement, and has enrolled according to the procedures set forth in Article 2.

2. Enrollment

You can enroll as described below. Membership is free, without any enrollment fee or annual dues.


Enroll at any Tokyu Hotels accommodation

You can apply by entering the required information with a smartphone using the online application form or by filling out all required information on the prescribed form and submitting it at any affiliated hotel. You will immediately be issued a membership number. You are officially a member as soon as your membership number is issued. Please note that we may ask to verify your identity at time of enrollment.


Enrolling on the Tokyu Hotels website (hereinafter referred to as “our website)

Please enter the required information on the application form found on our website. You will become an official member when you complete the registration procedure on the website.


Enrolling by sending an application form through the mail

Please fill out the required information on the prescribed form and send the completed application form to the address of the Tokyu Hotels Comfort Members Office (hereinafter called “our office”). You will become an official member after your application form arrives at our office.

3. Membership Cards


Issuance of a membership card

Members will be issued a Tokyu Hotels Comfort Members card (hereinafter referred to as “membership card”) with your membership number printed on it.


Members cannot loan, transfer or sell their member card or member privileges to any other person.


Contacting us in case of card loss, etc. and re-issuance of cards If a membership card is lost or stolen, report it in person at any Tokyu Hotels hotel or contact our office. Your card will be re-issued. Our company bears no responsibility in the event that a member suffers damages due to the loss or theft of a member card. Please contact Tokyu Card, Inc. regarding credit cards that offer Comfort Members perks.

4. Member Privileges

When a member uses Tokyu Hotels, a utilization guide and special privileges, defined elsewhere, will be applied. You must present your membership card to use membership privileges. Please note that membership privileges cannot be applied if you do not present your membership card. (Please present your membership card even if you booked your stay on our website.)

5. Cancellation of membership

If any of the following conditions apply, your membership may be cancelled. In such cases, a notification will be sent to your registered postal address and your membership will be deemed as cancelled. Note that all points are lost upon cancellation of membership. Please note that we make no notification regarding loss of points.


If the application at the time of enrollment includes false information.


If contact information such as address or telephone number is unclear.


If fees such as lodging fees called for by a lodging agreement are not paid.


If the hotel’s guests, hotel itself (facilities, equipment and/or appliances in the hotel, facilities surrounding the hotel, and/or buildings on the hotel premises, etc.) or any employees of the hotel are harmed or injured without unavoidable reason, regardless of any response after the fact.


If the reputation of the members club is damaged or the order of the members club is disturbed.


If the conditions of a lodging agreement or rules of use are not observed.


If illegal behavior is found.


If the company determines there has been any impropriety.

6. Leaving /expiration

A member may leave if any of the following conditions apply. In such cases, all member points will be voided. The rules of Tokyu Card, Inc. shall apply in the case of credit cards that offer Comfort Members perks.


If a member him or herself sends a notification of intention to quit the members club.


If the calendar year ends (Dec. 31) and the card hasn’t been used in that year or the previous calendar year then the card is voided (“use” refers to points being granted or used and/or lodging at the Comfort Members rate).


In case of death.

7. Notification of change of information

If there are changes to any information such as your name, address and/or telephone number, report it in person at any Tokyu Hotels hotel or contact our office. You can also make changes on our website.

8. Handling of personal information


Acquisition and storage

Our company collects and stores the personal information of members within the scope of use described below. Note that some information listed below may not be kept in the case of information that is not required to be filled out or entered at the time of enrollment.


Personal information given on the member application form or on our website
Name, home address, home phone number, mobile phone number, gender, date of birth, name of employer, job affiliation, job title, work address, work phone number, contact for sending introductory offers, mail address, whether or not the member wants an e-mail magazine sent, newspaper of choice, status as smoker or non-smoker, wedding anniversary, date of enrollment, membership number


Information regarding details of transactions resulting from use of the membership card


Joint use of personal information

Our company, the Tokyu Group including our company, and hotels affiliated with Tokyu Hotels jointly utilize personal information listed in Article 8, paragraph 1 of the member agreement.


Personal data items jointly utilized are those listed in Article 8, paragraph 1 of the member agreement


Scope of people that jointly use personal information: the company, the Tokyu Group through the company (the company, and affiliated businesses that have entered into a franchise agreement, management agreement, or business tie-in agreement with the company when the use of information relates to the operations of Tokyu Hotels)


Purpose of use by people who jointly use the personal information:


To understand members club operations and the usage status of benefits


To send the latest information, promotion information, product and service information, etc. of Tokyu Hotels either by
postal mail or e-mail


Sometimes you may be sent introductory information about products and services of our company or other Tokyu Group companies through our company (for a list of Tokyu Group companies, see the websites given above).


For product development and market surveys, including marketing analysis


As resource for selecting which information to send in notification to members


The company is responsible for the management of your personal information


Supervision of parties to whom personal information is consigned

The company and any Tokyu Hotels accommodation may consign various tasks requiring contacting members to third parties that have entered into agreements to protect personal information. When such duties are consigned, the company obligates contractors to supervise the strict management of personal information.


Limitations on the provision of personal information to third parties

The personal information of members is never provided to a third party except for those commissioned as given in Article 8, paragraph 3 and then only in the following cases. Furthermore, if the company provides the personal information of a member to a third party, a record that it has been provided will be created.


When the consent of the member in question has been obtained.


When disclosing personal information as decided by a government agency in accordance with laws and ordinances.


When there has been a request by the police for cooperation with an investigation.


Disclosure, correction, cessation of utilization, and deletion of personal information

A member may ask the company to disclose, correct, cease using, or delete personal information that pertains to that individual. In addition, if a request is received by the member in question, the company shall respond without delay according to its personal information protection rules.


About the utilization of information and stopping the receipt of postal mail and emails

Even if the company is utilizing personal information within the scope described in Article 8, paragraphs 1 and 2, a member may take steps to stop its utilization by the company and the receipt of postal mail and emails.


The company has established its own privacy policy. For details, see our website.


Contacting us

For questions or comments related to the disclosure, correction, cessation of utilization, or deletion of personal information, please contact us as given below.

Comfort Members Office
TEL: +81-3-3477-6264
Business hours: 9 : 00 to 18 : 00 (Closed Saturday, Sunday, Holidays, 1/9, 5/1 and during the New Year’s holiday)

9. Modifications to the agreement

Under some circumstances, this agreement may be modified without prior notice (including member benefits and the hotels that provide member benefits). When using your membership card, be sure to check our website or inquire at one of our hotels about the latest agreement.

10. Termination of the Members Club

The Members Club may be terminated upon notifying members of that fact in advance.

11. Applicable laws and regulations

All laws and ordinances of the Nation of Japan shall apply to this agreement.

12. Agreed jurisdiction

The Tokyo District Court shall be the agreed exclusive jurisdiction of any legal disputes between the company and its members.
Partial revision effective as of April 1, 2018