Enhanced Cleaning and sanitation

The safety and well-being of our guests, associates and community remain our top priority as we all continue successfully taking measures to help curb this global pandemic here in Tokyo, Japan.

As we enter the 'new normal,' Cerulean Tower Tokyu remains a safe harbour for your travels. We have implemented new cleaning and disinfecting policies and social distancing measures, including:


【The Hotel】

  • Regular disinfection of high-touch surfaces such as pens, cash trays, reception counter, lift buttons and other common areas.

  • Hand sanitizer stations are conveniently placed all over the hotel.

  • Increased ventilation by opening doors and adjusting air conditioning.

  • Other kinds of appropriate protection against infection, such as gloves and anti-scattering panels are used or installed.


Guest rooms

  • Disinfection of high-touch surfaces such as doorknobs, remote controllers and switches.

  • Regular ventilation with air conditioning units.

  • Removal of selected amenities and paper items from guest rooms: Shoe shine cloth / Laundry order form / TV channel guide / Stationery holder / Wifi information card / Paper cable tie / Comment card / Map / Panoramic view guide/ Magazines / Extra bed pillows

  • Above items can be delivered upon request.

Fitness Facilities

  • Regular disinfection of high-touch surfaces such as fitness machines, equipment and lockers.

  • Limits to the number of guests allowed into the facility at any one time.

  • Increase ventilation by opening doors and usage of air purifiers.

  • Temporary closure of the massage chairs until further notice.

Restaurants

  • Regular disinfection of high-touch surfaces such as dining tables, chairs, iPad menu and touch pens.

  • Restaurant seating arrangement are redesigned to adhere to social distancing protocols (Table partitions are installed at Garden Kitchen “Caramelo”)

  • Condiments are in sanitized individual containers and offered after guests are seated.

  • It is mandatory for all servers to be wearing hand gloves.

Meeting, Events and Weddings

  • Regular disinfection of high-touch surfaces such as tables, chairs, baggage tags and micro phones.

  • Floor seating arrangements are redesigned to adhere to social distancing protocols.

  • It is mandatory for all servers and cloak staff to be wearing hand gloves.

Staff

  • Staff are required to wear face masks at all times while working and when they commute.

  • Staff are required to check one’s body temperature before working and required to wash and sanitize their hands frequently while working.


【We kindly request all guests to follow below protocols】

  • Please put on a face mask in public spaces.

  • Please maintain social distancing in public spaces - examples; front reception, cash register, elevators and escalators.

  • Please do not hesitate to let our staff know when you are feeling unwell.

Cerulean Tower Tokyu Hotel


Cerulean Tower Tokyu Hotel has received “TrustYou Cleanliness Badge”.

We were awarded “Trusted Cleanliness Badge” by TrustYou, the world’s largest guest feedback platform for having successfully passed a thorough assessment survey dedicated to the strict hygiene and safety measures implemented within our hotel.