FAQ

Here is a compilation of frequently asked questions from our guests.
If you have any inquires that are not listed, please feel free to give us a call or send your question and/or request from the contact form.

Stay-FAQ

  • Q.

    What time is check-in/check-out?

    A.

    Check-in is 14:00 and check-out is 12:00.
    Times may vary according to accommodation plans, so please check the times in each case.

  • Q.

    I'm a Comfort member and can I have my check-out time extended?

    A.

    At Cerulean Tower Tokyu Hotel, check-out is up to 12:00 for both general customers and Comfort members.

    Overtime charges are as follows.

    Up to 15:00... 30% of room tariff.
    Up to 18:00... 50% of room tariff.
    Beyond 18:00... 100% of room tariff.

    *

    Extensions may not be possible due to vacancy status on the day.

  • Q.

    I will be driving to the hotel, but can I get a discount on parking?

    A.

    Parking is on B3 and B4 (capacity 375).
    Staying guests can use our parking for 24 hours per stay.
    [Discount rates : JPY 3,000(JPY 3,300/Consumption tax 10% included)]
    Please present the ticket issued at the time of parking at the front desk. After the first 24 hours, JPY400(Consumption tax 10% included)per 30 min is charged.
    *Regular parking rates:
    JPY400(Consumption tax 10% included)/ 30 min (8:00am - midnight)
    JPY200(Consumption tax 10% included)/ 30 min (midnight – 8:00am)

    *

    Staying guests at the Executive Floor can park for free for the duration of their stay. (24h/ 1 night)

  • Q.

    Do you have triple rooms?

    A.

    We have no guestrooms with three beds. We can provide extra bed to a twin room.

    Standard Floor... JPY 9,000 (JPY10,890/service charge 10% and consumption tax 10% included)
    Executive Floor...JPY17,000 (JPY20,570/service charge 10% and consumption tax 10% included)
    Cot...Free of charge.

  • Q.

    Can I book a room with a view?

    A.

    If you specify your wish at the time of booking, we can advise as to your preference.
    Please be advised that as there is a limit to the type and number of rooms, we may not be able to meet your requirements.

  • Q.

    Is breakfast included in the room rate?

    A.

    Breakfast is not included in the rates shown, except with some of the plans.

    【Restaurant】
    ・Morning Buffet【JPY 3,300(JPY 3,993/service charge 10% and consumption tax 10% included)】at the Garden Kitchen "Caramelo"
    ・American breakfast【JPY 2,800(JPY 3,388/service charge 10% and consumption tax 10% included)】at the Garden Kitchen "Caramelo"
    ・Japanese-style breakfast【JPY 3,300(JPY 3,993/service charge 10% and consumption tax 10% included)】at the Japanese restaurant "Kanetanaka-so"

    【Room service】
    ・American breakfast 【JPY 3,000(JPY 3,630/service charge 10% and consumption tax 10% included)】
    ・Japanese-style breakfast【JPY 3,500(JPY 4,235/service charge 10% and consumption tax 10% included)】

    *

    Executive Lounge Breakfast is inclusive for guests at Executive Floor.

  • Q.

    How many days in advance should cancellations be made?

    A.

    Cancellation charges vary by the accommodation plans you have booked. Please check the charges in each case.

  • Q.

    My travelling companion will have his/her birthday. Can you do something special for him/her?

    A.

    We can deliver a birthday cake, champagne and/or wine through room service at the time you specify (for a charge).

    We can also decorate the cake with the person's name and/or message in alphabets or in kana.
    We have two cake sizes: 15cm diameter = JPY 3,000(JPY 3,630/service charge 10% and consumption tax 10% included), 18cm diameter = JPY JPY 4,000(JPY 4,840/service charge 10% and consumption tax 10% included).

    We have two types of cake: gateau fraise (similar to shortcake) and chocolate cake.
    Please order at least three days in advance of your stay.

Restaurant-FAQ

  • Q.

    Do you have restaurants with private dining rooms?

    A.

    Private dining rooms are available at four of our restaurants: Provence restaurant "Coucagno", Garden Kitchen "Caramelo", Japanese restaurant "Kanetanaka-so" and Chinese restaurant "szechwan restaurant Chen".

    Provence restaurant "Coucagno"... 2 private dining rooms, 6 - 12 diners
    Garden Kitchen "Caramelo"... 1 private dining room, 6 - 10 diners
    Japanese restaurant "Kanetanaka-so"... 3 private dining rooms, 4 - 12 diners
    Chinese restaurant "szechwan restaurant Chen"... 2 private dining rooms, 6 - 22 diners
    If the number of guests in your party exceeds the above stated numbers, we recommend the use of our banquet room.

  • Q.

    I will be driving to the hotel, but can I get a discount on parking?

    A.

    Customers dining in our restaurants receive a 2-hour discount when they spend more than JPY 3,000.
    Please present your parking ticket issued at the time of parking at the cashier.
    JPY 400 per 30 min is charged after 2 hours.

Banquet-FAQ

  • Q.

    I will be driving to a party, but can I get a discount on parking?

    A.

    Guests attending parties are given a 3-hour parking voucher.
    Please present the ticket issued at the time of parking at a cloakroom nearest to your party venue.

Other-FAQ

  • Q.

    Do you have a nursery?

    A.

    Our nursery "Poppins Kid's Room" is on the third floor of the hotel.
    Age restrictions: 57 days old to pre-school.
    Hours of operation: open all year from 10:00 a.m - 8:00 p.m
    Fees: For each child, JPY2,800/per hour (minimum 2 hours)
    Reservation: TEL 03-5728-1377
    Things to bring: Something to identify the child, a set of a change of clothes, and meals if required.

  • Q.

    Can I use the nursery even if I'm not a staying guest?

    A.

    The nursery is also available to non-staying guests.
    It can be used when you are attending a party or dining at one of our restaurants.

  • Q.

    I will be driving to a party, but can I get a discount on parking?

    A.

    Guests attending parties are given a 3-hour parking voucher.
    Please present the ticket issued at the time of parking at a cloakroom nearest to your party venue.

  • Q.

    Can I get a discount on parking if I dine in one of your restaurants?

    A.

    Guests dining in our restaurants receive a 2-hour discount when they spend more than JPY 3,000(Consumption tax 10% included).
    Please present the ticket issued at the time of parking at the cashier.
    JPY 400(Consumption tax 10% included) per 30 min is charged after 2 hours.