FAQ

Here is a compilation of frequently asked questions from our guests.
If you have any inquires that are not listed, please feel free to give us a call or send your question and/or request from the contact form.

Stay-FAQ

  • Q.

    What time is check-in/check-out?

    A.

    Check-in is 3:00p.m. and check-out is 12:00.
    Times may vary according to accommodation plans, so please check the times in each case.

  • Q.

    I'm a Comfort member and can I have my check-out time extended?

    A.

    At Cerulean Tower Tokyu Hotel, check-out is up to 12:00 for both general customers and Comfort members.

    Overtime charges are as follows.

    Up to 3:00p.m. ... 30% of room tariff.
    Up to 6:00p.m. ... 50% of room tariff.
    Beyond 6:00p.m. ... 100% of room tariff.

    *

    Extensions may not be possible due to vacancy status on the day.

  • Q.

    I will be driving to the hotel, but can I get a discount on parking?

    A.

    Parking is on B3 and B4 (capacity 375).
    Staying guests can use our parking for 24 hours per stay.
    [Discount rates : JPY 4,000]
    Please present the ticket issued at the time of parking at the front desk. After the first 24 hours, JPY 500 per 30mins is charged.
    *Regular parking rates:
    JPY 500 / 30mins (6:00a.m. - midnight)
    JPY 200 / 30mins (midnight – 6:00a.m.)

    *

    Staying guests at the Executive Floor can park for free for the duration of their stay. (24 hours/ 1 night)

  • Q.

    Do you have triple rooms?

    A.

    We have no guestrooms with three beds. We can provide extra bed to a twin room.

    Standard Floor... JPY12,650
    Tower's Floor... JPY20,240
    Executive Floor... JPY25,300
    Cot...Free of charge.

  • Q.

    Can I book a room with a view?

    A.

    If you specify your wish at the time of booking, we can advise as to your preference.
    Please be advised that as there is a limit to the type and number of rooms, we may not be able to meet your requirements.

  • Q.

    Is breakfast included in the room rate?

    A.

    Breakfast is not included in the rates shown, except with some of the plans.

    【Restaurant】
    ・Morning Buffet【JPY4,200】at the Garden Kitchen "Caramelo"
    ・Japanese-style breakfast【JPY4,200】at the Japanese Cuisine "SAKURAGAOKA"

    【Room service】
    ・American breakfast 【JPY3,800】
    ・White omlet breakfast 【JPY3,800】
    ・Japanese-style breakfast 【JPY4,440】

    *

    Executive Lounge Breakfast is inclusive for guests at Executive Floor.

  • Q.

    How many days in advance should cancellations be made?

    A.

    Cancellation charges vary by the accommodation plans you have booked. Please check the charges in each case.

  • Q.

    Do you have laundry service?

    A.

    Laundry, dry cleaning, and pressing services are available.
    [Example of fee]
    Laundry: Shirt JPY900~、T-shirt JPY500~、Trousers JPY1,500~
    Dry cleaning: Suit(2piece) JPY3,800~、Jacket JPY2,200~、Shirt/Blouse JPY1,100~、Sweater JPY1,100~
    Pressing only: Suit(2piece) JPY2,200~、Jacket JPY1,400~、Shirt/Blouse JPY700~
    ※Finishing time and charges vary depending on the time and item.
     All prices include consumption tax. Please contact us for details.

  • Q.

    My travelling companion will have his/her birthday. Can you do something special for him/her?

    A.

    We can deliver a birthday cake, champagne and/or wine through room service at the time you specify (for a charge).

    We can also decorate the cake with the person's name and/or message.
    Three cake sizes; 12cm diameter = JPY3,200, 15cm diameter = JPY4,300, 18cm diameter = JPY5,600

    We have two types of cake: gateau fraise (similar to shortcake) and chocolate cake.
    Please order at least three days in advance of your stay.

  • Q.

    We are here for an anniversary/proposal, can you prepare anything?

    A.

    Towel art will be prepared for you before your arrival or when you go out.
    We will also prepare bath gel and flower petals together so you can enjoy a flower bath.
    For more information and pricing, please contact us via the inquiry form or contact our concierge. (Representative: 03-3476-3000)
    Please make reservations at least 3 days prior to your stay.

Restaurant-FAQ

  • Q.

    Do you have restaurants with private dining rooms?

    A.

    Private dining rooms are available at seven of our restaurants: Tower’s Restaurant "Coucagno"(French Cuisine), Tower’s Bar “Bellovisto”, “Japanese Cuisine Sakuragaoka”, Chinese restaurant "Szechwan Restaurant Chen", “Teppanyaki SAKURA”, “Sushi Ito Ikkan”, and “ Garden Kitchen "Caramelo".

    Tower’s Restaurant "Coucagno"(French Cuisine)... 2 private dining rooms (Salon A: 6 diners/Salon B: 6 – 10 diners)
    Tower’s Bar “Bellovisto”: 1 private dining room (8-20 diners)
    “Japanese Cuisine Sakuragaoka”: 4 private rooms (2 to 4 diners 2 rooms, 3-6 diners 1 room, 4-8 diners 1 room),1 semi private room (3-6 dinners).
    Chinese restaurant "Szechwan Restaurant Chen": 2 rooms (6-11 diners)
    “Teppanyaki SAKURA”: 1 room(2-6 diners)
    “Sushi Ito Ikkan”: 1 private dining room (2-6 diners)
    Garden Kitchen "Caramelo"... 1 private dining room, 6 diners
    If the number of guests in your party exceeds the above stated numbers, we recommend the use of our banquet room.

  • Q.

    I will be driving to the hotel, but can I get a discount on parking?

    A.

    Customers dining in our restaurants receive a 2-hour discount when they spend more than JPY3,000.
    Please present your parking ticket issued at the time of parking at the cashier.
    JPY400 per 30 min is charged after 2 hours.

Banquet-FAQ

  • Q.

    I will be driving to a party, but can I get a discount on parking?

    A.

    Guests attending parties are given a 3-hour parking voucher.
    Please present the ticket issued at the time of parking at a cloakroom nearest to your party venue.

Other-FAQ

  • Q.

    Do you have a nursery?

    A.

    Our nursery "Poppins Kid's Room" is on the third floor of the hotel.
    Age restrictions: 57 days old to pre-school.
    Hours of operation: open all year from 10:00 a.m - 6:00 p.m
    Fees: For each child, JPY2,900/per hour (minimum 2 hours)
    Reservation: TEL 03-5728-1377
    Things to bring: Something to identify the child, a set of a change of clothes, and meals if required.

  • Q.

    Can I use the nursery even if I'm not a staying guest?

    A.

    The nursery is also available to non-staying guests.
    It can be used when you are attending a party or dining at one of our restaurants.

  • Q.

    I will be driving to a party, but can I get a discount on parking?

    A.

    Guests attending parties are given a 3-hour parking voucher.
    Please present the ticket issued at the time of parking at a cloakroom nearest to your party venue.

  • Q.

    Can I get a discount on parking if I dine in one of your restaurants?

    A.

    Guests dining in our restaurants receive a 2-hour discount when they spend more than JPY3,000.
    Please present the ticket issued at the time of parking at the cashier.
    JPY400 per 30mins is charged after 2 hours.