Enjoy Your Stay with Peace of Mind

At Tokyu Hotels, our top priority is the safety and wellbeing of our guests and employees, so we will be taking additional measures to prevent the spread of disease.

Request to Guests

Practice social distancing at all times
Keep your distance from others when using the elevator or escalator
Send 1 representative to check in/out on behalf of your group & stay a safe distance apart while in line
Maintain space between each other when sharing sofas
In consideration of others, please wear face coverings
Utilize cash trays during payment

Hotel Initiatives

Ventilation will be increased throughout the hotel & its restaurants
Employees are required to wear a face mask or face shield
Sanitation stations have been set up for your convenience
Protective screens have been installed at the front desk
All customer touchpoints will be disinfected regularly
During check-in, we will request a temperature check & history of places visited prior to arrival at the hotel from guests
Employees will undergo a daily wellness screening, including temperature check
Employees will adhere to thorough handwashing guidelines & other sanitization techniques

Restaurant Initiatives

At restaurants, we will guide all guests to their tables to ensure social distancing guidelines are being met
Ventilation will be increased throughout the hotel & its restaurants
Employees are required to wear a face mask or face shield
Protective screens have been installed at the front desk
Sanitation stations have been set up for your convenience
All customer touchpoints will be disinfected regularly
Employees will undergo a daily wellness screening, including temperature check
Employees will adhere to thorough handwashing guidelines & other sanitization techniques