Cancellation charges are calculated as below.
1. General Charge
- No show
-
100%
- Same day
-
100%
- 1 day before
-
100%, after 15:00
2. Hotel Specific Charge
Hakuba Tokyu Hotel, Tateshina Tokyu Hotel,Fujisan Mishima Tokyu Hotel, Izu-Imaihama Tokyu Hotel, Shimoda Tokyu Hotel, Miyakojima Tokyu Hotel & Resorts, and STORYLINE THE SENAGAJIMA follow the percentage schedule noted below.
- No show
-
100%
- Same day
-
100%
- 1 day before
-
50%
- 2 days before
-
30%
- 3 days before
-
20%
BELLUSTAR TOKYO and HOTEL GROOVE SHINJUKU follow the percentage schedule noted below.
- No show
-
100%
- Same day
-
100%
- 1 day before
-
100%, after 15:00
80%, until 15:00
The Park Front Hotel at Universal Studios Japan follow the percentage schedule noted below.
- No show
-
100%
- Same day
-
80%
- 1 day before
-
20%
Tokyu Vacations
- No show
-
100%
- Same day
-
80％
- 2 days ago to the day before
-
50％
- 7 to 3 days before
-
20％
- *
-
Cancellation charges are calculated as a percentage of the cost of your stay (excluding service charge and tax).
- *
-
Regardless of the number of nights reduced in a reservation, one night’s rate will be charged as a cancellation fee.
- *
-
Ask your hotel about cancellation charges applied to reservations of 10 people or more.