Please contact the hotel by phone. In addition, the hotel accepts inquiries from the website - please expect 24 hours for a response

Yes - If we have vacancy, the hotel can accept bookings on the same day.

Check-in is from 3:00 pm. Please contact the hotel if guests will arrive more than 2 hours from the estimated arrival time. If the guests cannot contact the hotel in advance, their reservation might be canceled.

Some of our rooms are wheelchair accessible, however, it is not possible to enter the bathroom while in a wheelchair. We do have a wheelchair accessible toilet on the 2nd floor.

The best place to get special offers is via Tokyu Hotels Comfort Members. Please see the Comfort Members page for more details.

No. Our rooms are all non-smoking. If guests would like to smoke, please use the smoking room on the ground floor lobby. This also counts for electronic cigarettes, guests cannot smoke in their room, so please use the smoking room in the lobby on the ground floor.

Yes the hotel will keep guests luggage at the front desk on the ground floor. However, the hotel cannot pay on your behalf on delivery.

Yes, the hotel can keep it for a maximum of one month. Please note that the hotel cannot keep valuables, fragile items or cash.

In the case of 3 people, the hotel will prepare an extra bed in a twin room. The hotel can accept this type of reservation and request from internet. For 4 people, the hotel will offer a deluxe twin (35.3㎡) with 2 extra beds.

Yes - these are avaialble on request at no charge for infants under one. Please let the hotel know when guests make their reservation.

There will be a cancellation fee of 100％of the accomodation fee at the time of reservation when the guest cancels their reservation;
1.After 15:00PM one day before arrival
2.On the day notice or in time of No Show

On the website, the cancellation details vary for each plan. If the deadline has passed, please contact the hotel directly. Cancellation policies may vary depending on the reservation plan. For details, please check the reservation plan or contact the hotel. For group bookings of 10 people or more, please contact the hotel for more details of cancellation fees.

Yes - the hotel accept reservations for all restaurants.

Yes, as long as we have availability, the restaurant accepts reservations on the day. For groups, please make a reservation as early as possible.

No - all seats are non-smoking. If guests would like to smoke, please use the smoking room in the lobby.

Yes - please let the restaurant know when you make a reservation. Please note that the restaurant may not be able to accept all requests from guests with food allergies.

There are some small steps, but guests should be able to use wheelchair with support.

Arrangements such as menus, number of guests, equipment, etc. will be accepted up to a week before the date. If there are any changes after that, please contact the hotel as soon as possible. The hotel will make a final confirmation in the morning three days before the date of the event.

The hotel accepts requests for the venue only, such as a meeting, up to 3 days in advance as long as the venue has vacancy. For parties, the hotel accept reservations up to 10 days in advance, depending on the number of guests.

Yes. The hotel would love to hear from guests looking to get married..

Temporary holding the venue is possible. No charges will be incurred. In principle, guests will receive a response within one week after receiving the provisional hold. However, the hotel may consult with guests when there are other reservations or inquiries.

If guest cancel sa banquet that they have already contracted, the hotel will charge a cancellation fee as follows.

No. The hotel does not allow guests to bring in or take food home.

Yes. Please feel free to contact us.

The hotel can also arrange for hire, taxis, or buses.

Guests can use the parking lot in front of the entrance of the hotel for free or the Times Yonezawa Excel Hotel Tokyu on the south side of the hotel (also complimentary).

Guests can use the parking lot in front of the entrance of the hotel for free or the Times Yonezawa Excel Hotel Tokyu on the south side of the hotel (also complimentary).

Guests can use the parking lot in front of the entrance of the hotel for free or the Times Yonezawa Excel Hotel Tokyu on the south side of the hotel (also complimentary).

Large vehicles over 3.2 meters in height cannot use the parking lot.

In front of the main entrance of the hotel, the hotel have space for 3 standard-sized cars.

The hotel offers Tokyu Hotels Comfort Members that can be used at Tokyu Hotels nationwide. See below for more details.

Yes, the hotel has a Tokyu Hotels Gift Card. See below for details. Tokyu Hotels gift card.

On the Tokyu Hotels website, the industry standard SSL (Secure Socket Layer) is used to protect personal information. Please refer to the Tokyu Hotels Privacy Policy for the policy regarding the protection of personal information.

Can we request disclosure of personal information? Where can we contact you?
When requesting disclosure, etc., please enclose the documents necessary for identity verification and the disclosure fee in the prescribed application form and send it by registered mail to the address below. Please note that the hotel cannot accept requests that come directly to our office.

〒150-0043 1-10-7 Dogenzaka, Shibuya-ku, Tokyo Tokyu Hotels Co., Ltd. "Personal Information Inquiry Desk" TEL: 03-3477-6567 Business hours: 9: 00 -18: 00 (Saturdays, Sundays, holidays and Closed during year-end and New Year holidays)