FAQs

We have listed frequently asked questions by our guests. If you have any other inquiries which are not listed, please contact us by telephone or through the online inquiry form.

FAQ regarding accommodations

  • Q.

    How many days in advance can I make a room reservation?

    A.

    We accept room reservations from one year in advance.

  • Q.

    Can I book a same day reservation?

    A.

    Reservations can be made by phone or online.
    Please be sure to check the room availability in advance by phone or online.

  • Q.

    Can I make a payment in advance?

    A.

    Yes, we accept the following methods of payment in advance.
    Payment by bank transfer, in-person or online. If you are not a guest of the hotel and wish to pay in advance, please contact the room reservation staff to confirm payment details.

  • Q.

    Do I need to pay a deposit?

    A.

    We require all guests paying by cash to leave a 150% incidental deposit of the room rate upon check-in. If you are paying by credit card, please present your credit card. Guests who have paid in advance are still responsible for the applicable incidental deposit and/or the guest must present a booking credit card upon check-in.

  • Q.

    Can I request a specific view type or floor level for my room?

    A.

    We will do our best to accommodate your request at the time of reservation. Please note that this is subject to availability.

  • Q.

    What is the accommodation charge for an infant/toddler?

    A.

    Children who are sharing a bed with an adult are not included in the number of guests. Extra beds will not be provided. Children up to 12 years of age are allowed to share a bed while children over 12 years of age will be charged an adult rate. Children's pajamas (130cm), slippers and toothbrush can be arranged.

  • Q.

    Do you have barrier-free rooms?

    A.

    Yes. Please inquire for availability.

  • Q.

    Do you have connecting rooms?

    A.

    Yes. Please inquire in advance for availability.

  • Q.

    Do you have non-smoking rooms?

    A.

    Yes, we have a non-smoking floor. Please let us know when making a reservation.

  • Q.

    Can I still get a room if there's no availability online?

    A.

    There may be rooms available due to last minute cancellations so please contact us for details.

  • Q.

    What time is check-in and check-out?

    A.

    Check-in begins at 3:00 p.m. and check-out is at 12:00 p.m.

  • Q.

    Can I extend my check-out time?

    A.

    You can request a late check-out for after 12:00 p.m. at an additional charge.

    • 30% of the room rate until 3:00 p.m.

    • 50% of the room charge until 6:00 p.m.

    • 100% of the room charge after 6:00 p.m.

    *

    Please note that this is subject to availability.

  • Q.

    What is your early check-in policy?

    A.

    Regardless of the time, you will be charged for the full nights stay of the previous day.

  • Q.

    I am a Comfort Member. Am I eligible for the extended check-out time?

    A.

    Comfort Members are entitled to 1:00 p.m. late check-out. Please request upon check-in. Please note that this is subject to availability.

  • Q.

    Can three people stay in one room?

    A.

    Premier Corner Twin (57.8 sq.m.), Club Premier Corner Twin (59.3 sq. m.), Premier King (63.5 sq. m.) and Club Premier King (64.5 sq. m.) can accommodate up to 3 guests per room with an extra bed.

    Accomodation plans to accommodate 3 guests per room are also available. Please refer to our Accommodation Plans for details.
    General Floor, extra bed surcharge: 12,650 yen (inclusive of tax and service charge)
    Club Floor, extra bed surcharge: 18,975 yen (inclusive of tax and service charge)
    Extra bed size: 1010mm×1975mm

  • Q.

    Do you have single rooms?

    A.

    The hotel does not have single rooms so please choose a room with a king-size bed (2 meters wide), such as the Deluxe King or Premier King Room.

  • Q.

    What payment methods and credit cards do you accept?

    A.

    We accept AMEX, DINERS, JCB, VISA, DC, SAISON, TOP, TOYOTA, UC, DISCOVER, and UnionPay cards.
    Please inquire about the use of other cards. Payment can also be made using mobile payment service, Rakuten Pay.

  • Q.

    Can I exchange foreign currency?

    A.

    We exchange foreign currencies into Japanese yen at our currency exchange machines.
    Foreign currency to Japanese yen exchange (money changer):
    US Dollar, Taiwan Dollar, British Pound, Thai Baht, European Euro, Hong Kong Dollar, Singapore Dollar, Malaysian Ringgit
    Malaysian Ringgit, Chinese Yuan, Korean Won, Australian Dollar, Canadian Dollar

    *

    We do not exchange Japanese yen into foreign currencies.

  • Q.

    What is your cancellation policy? And how much is your cancellation fee?

    A.

    In case of a cancellation, the following fees will apply.
    Cancellation after 15:00 the day before: 100%
    On the day of the reservation: 100%
    No show: 100%

    *

    The cancellation fee (penalty fee) is a percentage of the room rate (excluding service charge and tax).

    *

    Please contact us for details.

  • Q.

    What kind of amenities are provided in the guest rooms and what can I borrow?

    A.

    The amenities offered vary slightly from room to room.
    Please visit the Accommodation section, Available Services, for details.

  • Q.

    Do you offer family-friendly equipment and amenities?

    A.

    The following family-friendly items are available for guests' use.

    • Baby bed (up to 12 months) Size: W1048mm x D655mm x H1098mm (including mattress)

    • Bed guard (from 18 to 36 months)

    • Step stool

    • Playpen (with play mat)

    • Tent

    • Kids pajamas (separate top and bottom, 130cm)

    • Mugs

    • Playing cards

    • Trash can for diapers

    *

    Please inquire when you make your reservation or upon arrival.

    *

    The above items are limited in quantity. Please contact Room Reservations upon request.

  • Q.

    Are pajamas available?

    A.

    Free size nightwear for both men and women, 120cm in length, is available in the guest rooms. Yukata are available for use upon request, so please let us know when you make your reservation.

  • Q.

    Do you have extra beds?

    A.

    Yes, extra beds can be arranged.

    • 18th to 26th floor: 12,650 yen per bed (tax and service charge included)

    • 27th to 29th floor: 18,975 yen per bed (tax and service charge included)

    Baby cots are available free of charge.
    Please inform us at the time of reservation as there's limited availability.

  • Q.

    What is the turndown service?

    A.

    Between 5:00 p.m. to 9:00 p.m., we will prepare your room for a good night's rest by making your bed, changing used towels and amenities, and collecting garbage.

  • Q.

    Is there drinking water and hot water available in the rooms?

    A.

    Complimentary bottled mineral water is available in the room.
    For hot water, please use the kettle in your room or contact Housekeeping.
    Ice is also available upon request from Housekeeping. Both will be delivered free of charge.

  • Q.

    What time and where is breakfast served?

    A.

    Breakfast is served at all-day dining ORIGAMI or through Room Service between 7:00 a.m. - 11:00 a.m. (L.O. 10:00 a.m.).
    Guests staying on the Club Floors will be served breakfast at the Club Lounge SaRyoh on the 27th floor.

  • Q.

    Do you have laundry service?

    A.

    Please fill out the laundry slip provided in your room and contact Housekeeping for assistance.

  • Q.

    What internet access is available in the rooms?

    A.

    All rooms are equipped with a LAN port for Internet access, which is available free of charge. LAN cables are also available in all rooms. Wireless LAN (Wi-Fi: 802.11a/g/n) Internet connection service is also available. A username and password are required to use this service. If you are a guest, please contact the front desk for assistance.

  • Q.

    Do you offer PC rentals?

    A.

    These are available for rent at the Business Center 3F. Availability is limited, so please inquire in advance. (The rental computers are not equipped with a camera).

  • Q.

    Can I request a massage in my room?

    A.

    Yes. Please dial the extension number from your room phone.
    Two types of massages are available: Shiatsu and aroma massage.

  • Q.

    Can I send my baggage in advance? Can you store my baggage?

    A.

    If you would like to send your baggage in advance, please write the name of your reservation, date of stay, and address it to the Bell Captain's Desk. If you would like to drop it off in person prior to and/or after check-out, please visit the Bell Captain's Desk on the 3rd floor (LF). Courier service is available at the 3rd Floor (LF) Bell Captain's Desk.
    [Sample shipping address]
    The Capitol Hotel Tokyu 2-10-3 Nagatacho, Chiyoda-ku, Tokyo 100-0014, Japan
    Tel 03-3503-0109 (main)
    To: Bell Captain Desk
    Stay Date, Reservation Name

  • Q.

    How can I store my valuables?

    A.

    Please use the in-room safety deposit box.

  • Q.

    Can I arrange for a cake, flowers, etc. in the guest room in advance?

    A.

    Yes, we can arrange special orders so please let us know when you make your reservation. Payment will be included with the room charge.

    *

    Please contact us at least 3 days in advance to order a cake.

  • Q.

    Are there any parking fees or discount services for staying guests?

    A.

    Parking is available for 4,000 yen per night for guests. Please present your parking ticket at the Front Reception. Free for guests staying on the Club Floor and complimentary valet parking service is also available upon request. (7:00 a.m. - 9:00 p.m.) Please note, if your vehicle remains in the parking lot past the designated time, such as after Check-Out or an extended Check-Out; an additional parking fee of 400 yen will be charged every 30 minutes.
    [Standard fee: (8:00 a.m. - 0:00 a.m.) 400 yen / 30 min (0:00 a.m. - 8:00 a.m.) 200 yen / 30 min]

    *

    Valet parking is a service where customers' vehicles are parked and returned to them by an attendant.

  • Q.

    Can I borrow a Blu-ray disc player or DVD player?

    A.

    We have a Blu-ray Disc player available for use, free of charge. It can also be used as a DVD player or CD player (playback only).

  • Q.

    Can I use the fitness club?

    A.

    Rental Equipment:
    Workout wear (top and bottom) 770 yen
    Shoes and socks 770 yen
    Swimsuit and cap 770 yen

    *

    Goggles and earplugs are available for purchase.

  • Q.

    What if I suddenly get sick during my stay?

    A.

    The Duty Manager is available 24 hours a day to handle emergencies, so please do not hesitate to contact us. Depending on your symptoms and condition, we can direct you to a hospital near the hotel.

FAQ regarding restaurants

  • Q.

    What restaurants are available at the hotel?

    A.

    We offer a Japanese restaurant which serves kaiseki, sushi, tempura, teppanyaki, sukiyaki and shabu-shabu, as well as Chinese and Western cuisine restaurants. Room Service is also available for staying guests.

  • Q.

    Is there a restaurant where I can eat Japanese food?

    A.

    Japanese Restaurant "Suiren" offers kaiseki, sushi, tempura, teppanyaki, sukiyaki, shabu-shabu and more.

  • Q.

    Do you have any restaurants with private rooms?

    A.

    Private room are available at the Japanese Restaurant "Suiren" , Chinese Cuisine Hoshigaoka, and All Day Dining "ORIGAMI".

    • Japanese Restaurant "Suiren" : 7 rooms, max. 10 people

    • Chinese Restaurant "Star Hill": 7 rooms for up to 16 people

    • All Day Dining "ORIGAMI": 2 rooms for up to 8 people

    For details, please refer to the "Private Room Information" section of each restaurant. If the number of guests exceeds the above capacity, we recommend the use of our banquet halls.

  • Q.

    Are there any restaurants that cater to small children?

    A.

    The following restaurants are family-friendly:
    High chairs are also available. Please make a request when making a reservation.

    • Japanese Restaurant "Suiren"

    • Chinese Restaurant "Star Hill"

    • All Day Dining "ORIGAMI"

    • Lounge "ORIGAMI"

    Please note that guests under the age of 20 are not allowed entry to The Capitol Bar.

  • Q.

    Are there restaurants that allow smoking?

    A.

    Smoking is not permitted inside the hotel (including heated tobacco products). Smoking is allowed at The Capitol Bar after 4:00 p.m. with the exception of the counter seats which are non-smoking.

  • Q.

    Are there any restaurants that are wheelchair accessible?

    A.

    All of our restaurants are wheelchair-accessible. Please let us know when you make a reservation. Guests in wheelchairs can access the restaurants from the main entrance and parking via the elevators and barrier-free corridors. The restaurants are also barrier-free inside. There is also a universal restroom which is wheelchair accessible on each floor.

  • Q.

    Are there any stroller-accessible restaurants?

    A.

    Stroller accessibility may vary so please inquire with each restaurant when making your reservation.

  • Q.

    Is there a restaurant where I can have breakfast?

    A.

    Breakfast is served at All Day Dining "ORIGAMI", 7:00 a.m. - 11:00 a.m. (L.O. 10:00 a.m.).

  • Q.

    Can I make a reservation for breakfast?

    A.

    Reservations for breakfast are only accepted when using the private room at All Day Dining "ORIGAMI". Tel: 03-3503-0872 (direct line)

  • Q.

    Can non-staying guests eat breakfast at the restaurant?

    A.

    Although non-staying guests are welcome to use the facilities, priority is given to guests staying at the hotel.

  • Q.

    Can I make a reservation?

    A.

    We accept reservations from 6 months in advance. If you know the date and time of your visit, we recommend that you make a reservation in advance.
    * Exceptions include The Capitol Bar which does not accept reservations and the Lounge "ORIGAMI" which accepts reservations for afternoon tea only.

  • Q.

    Is there a dress code at the restaurants?

    A.

    Please refrain from wearing extremely casual clothing such as tank tops and shorts for men, as well as flip-flops and clogs. The dress code for dinner time is smart casual wear.

  • Q.

    Can you arrange for flowers, cakes, etc. when using the restaurant for special occasions?

    A.

    Yes, we can accommodate special requests. Please make a request when booking a reservation.
    Birthday cakes and bouquets can be arranged up to one day prior to the date of use, however, please contact us as soon as possible for special orders. The payment will be settled with your meal.

    *

    Please contact us at least three days in advance for special order cakes.

  • Q.

    Where can I order a birthday cake?

    A.

    Pastry boutique ORIGAMI accepts cake orders including pick-up orders. For standard menu items, please make a reservation at least one day prior to pick-up. For special orders, please contact us as soon as possible.
    Pastry Boutique "ORIGAMI" Tel 03-3503-0208

  • Q.

    I would like to have a photo session and a meal to celebrate my Shichi-Go-San or coming-of-age ceremony.

    A.

    We have a photo room and a dressing room on the second floor of our hotel, which can be used together with the restaurant.

    • Photo Room
      Tel: 03-3581-7005 Hours: 10:00 a.m. - 6:00 p.m. (Closed on Wednesdays)

    • Dressing Room
      Tel 03-3504-0561 Hours: 10:00 a.m. - 6:00 p.m. (Closed on Wednesdays)

    • Banquet Reservation
      Tel 03-3503-0109 (main)

  • Q.

    Do you have a kids menu?

    A.

    Yes. Please inquire with each restaurant when making your reservation.

  • Q.

    I'm driving to the hotel. Do you offer discounts for parking?

    A.

    The following discounts are available for guests using our restaurants and bars including Pastry Boutique "ORIGAMI" .

    • Up to 1 hour free for purchases of 3,000 yen or more

    • Up to 2 hours free for purchases of 5,000 yen or more

    • Up to 3 hours free for purchases of 10,000 yen or more

    Please present your parking ticket at time of payment.
    Parking fee: 400 yen per 30 minutes (8:00 a.m. - 0:00 a.m.), 200 yen per 30 minutes (0:00 a.m. - 8:00 a.m.)

  • Q.

    Is there a valet parking service?

    A.

    Restaurant guests (including pastry boutique ORIGAMI) are eligible for valet parking service at the main entrance on the 3rd floor (LF) for ¥2,000 per visit between 7:00 a.m. - 9:00 p.m.

    *

    Parking fees will be charged separately.

    *

    Valet parking is a service where customers' vehicles are parked and returned to them by an attendant.

  • Q.

    How long do I have to notify you of a cancellation? And how much is the cancellation fee?

    A.

    Reservations must be cancelled 6 days prior to the date of the reservation, during operation hours of each restaurant. Cancellation fees for reservations of 4 or more persons are as follows:
    5 days prior notice: 30%
    3 days to 1 day prior notice 50%
    On the day of the reservation: 100%
    The cancellation fee will be charged according to the amount of the meal and the private room charge. In the event that a menu has not been selected, we will charge the minimum course price for the number of people in your party at the time of your reservation.

    *

    This does not apply to cancellations for unavoidable reasons such as natural disasters.

  • Q.

    Can you accomodate guests with food allergies/dietary restrictions?

    A.

    We will do our best to accommodate allergies and dietary restrictions so please consult with us in advance when making a reservation.

  • Q.

    Do you offer gift certificates or gift vouchers?

    A.

    We offer Tokyu Hotels Gift Cards which are accepted at all Tokyu Hotels throughout Japan and Dining Certificates which can be used at restaurants and bars at The Capitol Hotel Tokyu. Dining Certificates make ideal gifts on special occasions, anniversary celebrations, etc.

FAQ regarding meeting & events

  • Q.

    What time can I reserve the banquet room(s) from?

    A.

    We accept reservations from 7:00 until 22:00. Please consult with the hotel staff if you have early morning or late night shipment and deliveries.

  • Q.

    How far in advance can I reserve a banquet room?

    A.

    We accept reservations up to one year in advance.

  • Q.

    Can I hold a Buddhist memorial service or farewell party?

    A.

    Our staff will be happy to make suggestions from the planning process to the event day schedule. For more information, please contact our Banquet Sales Department.

  • Q.

    Can I have a school's thank-you party?

    A.

    We offer special appreciation party plans every year. For more details, please contact our Banquet Sales Department.

  • Q.

    Do you offer discounted parking for guests attending a banquet?

    A.

    Guests attending a banquet hall event can use the parking lot for up to 3 hours free of charge. Please present the ticket issued at the time of entry to the hotel staff.
    General rate: 400 yen per 30 minutes (8:00 a.m. - 0:00 a.m.), 200 yen per 30 minutes (0:00 a.m. - 8:00 a.m.)

  • Q.

    Can I use the Internet in the banquet rooms?

    A.

    Both wired LAN and Wi-Fi are available in all banquet rooms. Please ask the hotel staff for details.

  • Q.

    Is there a place where I can change?

    A.

    Three changing rooms are available on the second floor. These rooms are usually locked, so please ask the staff before using them.

  • Q.

    Is there a restroom with diaper changing facilities?

    A.

    Wall mounted cots are available in the universal restrooms on the 1st, 2nd and 3rd floors.

  • Q.

    Is there a smoking area?

    A.

    Smoking is not allowed in any of the banquet halls, but guests of the 1st floor banquet halls may use the smoking room on the first floor. There is also an outdoor smoking area at the 3rd floor entrance.

  • Q.

    Can you accomodate guests with food allergies/dietary restrictions?

    A.

    We will do our best to accommodate allergies and dietary restrictions so please consult with us in advance when making a reservation.

  • Q.

    Do you have a kids menu?

    A.

    We have a kid's plate for infants and a children's set for elementary school students. Please consult with the hotel staff in advance.

  • Q.

    Can I request dress-up and make-up service?

    A.

    Please contact The Capitol Hotel Tokyu Beauty Dressing Room (2F).
    Tel: 03-3504-0561 Hours: 10:00 a.m. - 6:00 p.m. (Closed on Wednesdays)

  • Q.

    Can I have my photo taken at the hotel?

    A.

    Photo Room Koyo (2F) offers photography services.
    Tel 03-3581-7005 Hours: 10:00 a.m. - 6:00 p.m. (Closed on Wednesdays)

  • Q.

    Can you make arrangements for souvenirs?

    A.

    We offer a variety of hotel recommended items. Please consult with the hotel staff in advance.

  • Q.

    Do you have infection prevention measures in place for the banquet halls?

    A.

    Hygiene measures include frequent ventilation, temperature checks, and placement of sanitization stations. We also offer acrylic splash guard panels for a fee. For more details, please refer to our website. →Link attached

  • Q.

    Can I take home the excess food?

    A.

    For hygiene reasons, we do not allow food served in the venue to be taken home. Please ask the staff for take-away orders separately.

FAQ regarding kids

  • Q.

    Do you offer on-site childcare?

    A.

    While we do not offer on-site childcare, a babysitter can be arranged in your room. Please inquire at the concierge desk.

  • Q.

    Is there a nursing room?

    A.

    We do not offer a nursing room. Please use the changing room on the second floor.

  • Q.

    Is there a place where I can change?

    A.

    Three changing rooms are available on the second floor. These rooms are usually locked, so please ask the staff before using them.

  • Q.

    Is there a restroom with diaper changing facilities?

    A.

    Wall mounted cots are available in the universal restrooms on the 1st, 2nd and 3rd floors.

  • Q.

    Do you have strollers available for rent?

    A.

    Strollers are not available for rent.

  • Q.

    I'm taking a stroller to the hotel. Is there a convenient way to get there?

    A.

    If you are coming by train, please use the elevator at exit 7 from Tameike-sanno Station on the Namboku Line for easy access with strollers.

    Tameike-sanno Station

    Namboku Line (ground level)

    • Take the elevator from level B3 to B2 on the Namboku Line platform (near the 2nd car in the center).

    • Take the elevator from level B3 to B2 on the Namboku Line platform (near the 2nd car in the center).

    • Take the Exit 7 elevator to the ground level from B2

    • Exit at ground level and proceed straight (5 minutes).

    Ginza Line (ground level)

    • Take the elevator on the Ginza Line platform (near the 6th car) from level B2 to B3.

    • Exit the ticket gate for Tameike Crossing and turn right.

    • Take the elevator from level B3 to B2.

    • Take the Exit 7 elevator to the ground level from B2.

    • Exit at ground level and proceed straight (5 minutes)

    Kokkai-gijidomae Station

    Chiyoda Line/Marunouchi Line

    • Exit at the ticket gate for the Diet Building and take the Exit 2 elevator from level B1 to the ground level (1st floor).

    • There is a steep downhill walk to the hotel so please confirm in advance.

    *

    Please note elevators and exits may not be accessible due to construction on the premise.

  • Q.

    Is there a route to the Hie Shrine adjacent to the hotel for strollers?

    A.

    After exiting the main entrance on the 3rd floor, there is a slope on your left that leads to the Hie Shrine. However, it is a steep uphill slope, so please check the slope beforehand.
    There is an escalator (for ascending only) at the Sanno Torii Gate on Sotobori Street.

  • Q.

    Do you have amenities for children?

    A.

    The below amenities are available for children:
    Toothbrush set
    Slippers (20cm)
    Bedwetting sheets

    *

    Please let us know when you make your reservation or upon arrival.

  • Q.

    Do you offer family-friendly equipment?

    A.

    The following items are available:

    • Baby bed (up to 12 months) Size: W1048mm x D655mm x H1098mm (including mattress)

    • Bed guard (from 18 to 36 months)

    • Step stool

    • Playpen (with play mat)

    • Tent

    • Kids pajamas (separate top and bottom, 110cm)

    • Mugs

    • Playing cards

    • Trash can for diapers

    *

    Please inquire when you make your reservation or upon arrival.

    *

    The above items are limited. Please contact Room Reservations upon request.

  • Q.

    Is breakfast included for children who are sharing a bed with an adult?

    A.

    A separate fee will be charged.

  • Q.

    What is the accommodation charge for an infant/toddler? Can my child share the bed with a adult?

    A.

    Children who are sharing a bed with an adult are not included in the number of guests. Extra beds will not be provided. Children up to 12 years of age are allowed to share a bed while children over 13 years of age will be charged an adult rate.

  • Q.

    Can I use the pool with my child?

    A.

    You must be at least 18 years old to use the fitness club.
    Those under 17 years old are not allowed in the pool.

  • Q.

    Can I request hot water for my baby's milk?

    A.

    Complimentary bottled mineral water is available in the guest rooms.
    Please use the in-room kettle to boil water.

  • Q.

    Are there any restaurants that cater to small children?

    A.

    The following restaurants are family-friendly:
    High chairs are also available. Please make a request when making a reservation.

    • Japanese Restaurant "Suiren"

    • Chinese Restaurant "Star Hill"

    • All Day Dining "ORIGAMI"

    • Lounge "ORIGAMI"

    Please note that no one under the age of 20 is allowed entry to the The Capitol Bar.

  • Q.

    Do you have a kids menu?

    A.

    Yes. Please inquire with each restaurant when making your reservation.

  • Q.

    Can you accomodate guests with food allergies/dietary restrictions?

    A.

    We will do our best to accommodate allergies and dietary restrictions so please consult with us in advance when making a reservation.

  • Q.

    Are there any stroller-accessible restaurants?

    A.

    Stroller accessibility may vary so please inquire with each restaurant when making your reservation.

FAQ on accessibility

  • Q.

    Is the hotel entrance area barrier-free?

    A.

    The building's corridors and elevators are barrier-free.

  • Q.

    Are there wheelchair-accessible restrooms?

    A.

    There is one universal restroom on each of the first, second, and third floors.

  • Q.

    Is there an ostomate-accessible restroom?

    A.

    Universal restrooms are located on the 1st, 2nd and 3rd floors, Club Lounge, and The Capitol Lounge SaRyoh on the 27th floor, all of which are compatible.

  • Q.

    Is there a wheelchair rental service?

    A.

    Wheelchairs are available for use inside the hotel, free of charge. Please contact us in advance as we have limited availability.

  • Q.

    Is there a parking space for wheelchairs?

    A.

    There are three handicap accessible parking spaces on floor B3.

  • Q.

    I am in a wheelchair. Is there a shuttle service to Tokyo Station or the airport?

    A.

    The hotel can arrange transportation with a private car service.

  • Q.

    Can I bring my pet in the hotel?

    A.

    We do not accept animals and birds (with the exception of service dogs).
    However, we do have an accommodation plan which accepts small dogs (under 10 kg). Please contact us for details.
    Room Reservations Tel 03-3503-0109 (main)

  • Q.

    Is there a wheelchair accessible route to the adjacent Hie Shrine?

    A.

    Exit from the main entrance on the 3rd floor. On the left-hand side is Onna Zaka which leads to Hie Shrine. However, there is a slope so please check in advance.

  • Q.

    Are there any rooms that are wheelchair accessible?

    A.

    Yes, our Premier Corner Twin Room is barrier free and handicap-accessible.

  • Q.

    Do you have equipment for the elderly or wheelchair users?

    A.

    Yes, we offer the following items for guests' use.

    • Shower chair and mat

    • Step stool

    • Bath grips

    • Raised toilet seat

    • Toilet handrails

    • Transfer board

    *

    Please make a request when you make a reservation or when you arrive.

    *

    The above items are limited in quantity so please let us know in advance if you are interested.

  • Q.

    How many inches above the floor is the wash basin?

    A.

    The height is 80.5 cm.

  • Q.

    What is the width of the entrance to your room?

    A.

    The height is 80.5 cm.

  • Q.

    What is the width of the entrance to your room?

    A.

    The clearance is 87cm wide.

  • Q.

    What is the width of the bathroom door?

    A.

    The Universal Corner Twin is 106 cm and the Deluxe King is 69 cm.

  • Q.

    How wide are the hallways?

    A.

    The hallways are 168 cm in width.

  • Q.

    Are there any restaurants that are wheelchair accessible?

    A.

    All of our restaurants are wheelchair-accessible. Please let us know when you make a reservation. Guests in wheelchairs can access the restaurants from the main entrance and parking via the elevators and barrier-free corridors. The restaurants are also barrier-free inside. There is also a universal restroom which is wheelchair accessible on each floor.

  • Q.

    I use a wheelchair. Is there an exit route via elevator at the nearest station?

    A.

    For wheelchair access, use the elevator at exit 7 from Tameike-sanno Station on the Namboku Line for easy access. This is also recommended for guests using a cane or crutches. At ground level, weather may prohibit accessibility so please contact the hotel bell captain desk. In addition, we can make arrangements for transportation with special needs.

    Tameike-sanno Station

    Namboku Line (ground level)

    • Take the elevator from level B3 to B2 on the Namboku Line platform (near the 2nd car in the center).

    • Exit the ticket gate for Akasaka and go straight.

    • Take the Exit 7 elevator to the ground level from B2

    • Exit at ground level and proceed straight (5 minutes).

    Ginza Line (ground level)

    • Take the elevator on the Ginza Line platform (near the 6th car) from level B2 to B3.

    • Exit the ticket gate for Tameike Crossing and turn right.

    • Take the elevator from level B3 to B2.

    • Take the Exit 7 elevator to the ground level from B2.

    • Exit at ground level and proceed straight (5 minutes)

    Kokkai-gijidomae Station

    Chiyoda Line/Marunouchi Line

    • Exit at the ticket gate for the Diet Building and take the Exit 2 elevator from level B1 to the ground level (1st floor).

    • There is a steep downhill walk to the hotel so please confirm in advance. Please note elevators and exits may not be accessible due to construction on the premise.

    If you are coming by car, please use the parking lot.

    Please note that the elevators and exits may not always be available due to construction on the premise.

FAQ Miscellaneous

  • Q.

    What are your parking fees?

    A.

    Valet Parking Service (for guests using restaurants and banquets)
    Valet parking is available for 2,000 yen per visit. (7:00 a.m. - 9:00 p.m.)

    *

    Valet service is available at the 3rd floor entrance.

    *

    Parking fee will be charged separately.

  • Q.

    Are there charging stations for electric vehicles?

    A.

    There is one dedicated space in the parking lot on B3.
    Please bring your own charging cable.

  • Q.

    Is there a bicycle parking lot?

    A.

    Yes, we can store bicycles. Although available, space is limited for motorcycles.

  • Q.

    What is the closest station?

    A.

    There is direct access to our 2nd floor basement from "Kokkai Gijidomae Station" on the Tokyo Metro Chiyoda and Marunouchi lines, and "Tameike Sanno Station" on the Ginza and Namboku lines.
    Use Exit 5 or 6 at "Kokkai Gijidomae Station" or "Tameike Sanno Station", and enter the "Tokyu Capitol Tower" (Exit 6) in front on the left-hand side. As you proceed forward to the left of Ueshima Coffee House, you will find the elevators for the hotel, which will take you to the Front Reception on the 3rd floor (LF).

  • Q.

    How can I get to the airport?

    A.

    Airport limousine buses are available from Narita Airport and Haneda Airport to/from the hotel. Please check the timetable.
    Approximately 80 to 120 minutes by limousine bus from Narita Airport (standard time required)
    Approximately 45 to 60 minutes by limousine bus from Haneda Airport (standard time required)

    *

    Currently not in operation. Please contact the Bell Captain Desk to make a reservation for a private car service.

  • Q.

    Are there any facilities or equipment for people with disabilities?

    A.

    Universal Corner Twin rooms are available for guests with disabilities and the elderly. We also offer a variety of assistive devices for guests' use. In addition, there are wheelchairs for rent and wheelchair-accessible restrooms on all floors except the guestroom floors. All of the hotel's facilities, with the exception of the swimming pool, are accessible via elevators and barrier-free walkways.

  • Q.

    Please tell me about the hotel's seismic capacity?

    A.

    The Tokyu Capitol Tower where The Capitol Hotel Tokyu is situated is a modern skyscraper complex consisting of a hotel and office spaces, constructed in August 2010.
    The building complies with regulations of the latest Building Standards Act (building method for high-rise buildings, principal structural parts and evacuation safety performance) set by the Ministry of Land, Infrastructure, Transport and Tourism. (Certification number HFNB-5059)
    It has great seismic capacity as it is built with concrete filled steel tubular columns (CFT), which are both tough and rigid, with two types of vibration dampers in the building's key points.
    The Edogawa layer at the foundation is extremely hard and is a perfect ground for high-rise buildings.
    In an emergency, trained hotel staff will guide guests to safety.
    Guests can feel safe and enjoy the use of our modern hotel.

  • Q.

    Please tell us about the hotel's designer, design, and construction.

    A.

    Design Architect

    Kengo Kuma and Associates

    Landscape Architect

    Shunsaku Miyagi (PLACEMEDIA, Landscape Architects Collaborative)

    Hotel Conceptual Space Design

    Ed Tuttle and Pin Tan of Design Realization

    Hotel Interior Design

    Kanko Kikaku Sekkeisha

    Construction

    Shimizu Corporation

  • Q.

    Can I buy souvenirs or gifts?

    A.

    The hotel's original confectionaries and gifts can be purchased at our all-day dining ORIGAMI (3F, LF) and the pastry boutique ORIGAMI (B2) of the Tokyu Capitol Tower. The hotel's original merchandise can also be purchased at the Business Center (3F, LF). There is also a florist on level B2. U.Goto Florist Tel 03-3506-0510 Hours: 10:00 a.m. - 6:00 p.m.

  • Q.

    Can I have my photo taken at the hotel?

    A.

    Photo Room Koyo (2F) offers photography services.
    Tel 03-3581-7005 Hours: 10:00 a.m. - 6:00 p.m. (Closed on Wednesdays)

  • Q.

    Can I request dress-up and make-up service?

    A.

    Please contact The Capitol Hotel Tokyu Beauty Dressing Room (2F).
    Tel: 03-3504-0561 Hours: 10:00 a.m. - 6:00 p.m. (Closed on Wednesdays)

  • Q.

    Do you have onsite childcare facilities?

    A.

    While we do not offer on-site childcare, a babysitter can be arranged in your room.

  • Q.

    What is your pet policy?

    A.

    We do not accept animals and birds (with the exception of service dogs).
    However, we do have an accommodation plan which accepts small dogs (under 10 kg). Please contact us for details.

  • Q.

    I would like to take a sightseeing tour in Tokyo or purchase tickets for concerts and events during my stay.

    A.

    Please inquire at the Concierge Desk on the 3rd floor.
    We can introduce you to a variety of tours and help you book tickets.

  • Q.

    How can I purchase a ticket for the bullet train that I will use during or before/after my stay?

    A.

    Please inquire with the Concierge Desk on the 3rd floor to help arrange your tickets. Please contact the Concierge Desk for details (handling fee required).

  • Q.

    I would like to make a reservation at a restaurant outside of the hotel.

    A.

    Please visit the Concierge Desk on the 3rd floor for assistance.