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Earth-friendly, Community-friendly, and People-friendly hotel

We are deeply committed to minimizing the impact our operations have on the world around us. Our commitments are underpinned by our 3 sustainability goals and 6 sustainable themes which closely align with the global SDGs (Sustainable Development Goals).


Earth-Friendly Hotel

We are committed to reducing our impact on the planet for future generations by implementing low-carbon practices, Green Coin Program, water stewardship, and food waste reduction and recycling.


Community-Friendly Hotel

As stewards of the destinations in which we operate, we are contributing to community growth by participating in local festivals and events. When disasters strike in communities we operate in, we welcome those affected to recover and rebuild as well as striving to open for business as soon as possible.


People-Friendly Hotel

In order to provide warm hospitality, we continue to enhance our universal room and vegetarian menu offerings, while creating a comfortable workplace which cultivates the hotel's best asset, our people.


Holistic Well-Being

Beautiful natural spaces, the best food for the best health, bedrooms designed for complete relaxation and exercise options to get you moving. Sleep Well, Eat Well, Feel Well, Move Well and Natural Well - our five pillars of well-being for body and mind.

Earth-Friendly Hotel

Our Contribution to the Reduction of Social and Environmental Impact


Joins the Sustainable Restaurant Association in Japan

From May 2022, all day dining ‘ORIGAMI’ ,from April 2023 Japanese Restaurant "Suiren",Chinese Restaurant "Star Hill",has been effectively working towards achieving the Sustainable Development Goals (SDGs) set up in 2015 by the United Nations. Focussing on three key perspectives - procurement, environment and society, we are pursuing sustainability through the hotel’s food offering, developing menus that include plant-based food as well as locally produced and seasonal ingredients.


Good Karma Kombu Powder

The Capitol Hotel Tokyu is committed to sustainable hotel management.As part of this endeavour, we have embraced upcycling*1 by turning the Kombu (kelp) that is used in the making of its dashi (broth) – an essential element of Japanese cuisine – into powder afterwards, instead of discarding it. The result is minimised waste and an umami-rich seasoning.
*1 The process of transforming by-products, waste materials, and useless or unwanted products into new materials or products perceived to be of greater quality


Vanilla Beans

The Madagascar Vanilla used in our pastries boasts a rich, sweet, aroma. Previously, these vanilla beans were discarded after a single use; but they’re far too delicious to waste. Now we clean, dry and mix them with granulated sugar enabling them to be used again. This vanilla-sugar blend is mainly used in stollen, a fruit bread of nuts, spices and dried fruit.


Green Coin Program (participated by Tokyu Hotels)

Return a Green Coin to the Front Desk for every unused amenity during your stay to support environmental conservation. The equivalent of the total number of coins collected during the year will be donated to the Children's Forest Program and the Community Revitalization Project in Tabayama Village through OISCA, a public interest incorporated foundation.


Green Card Program

Multiple-night guests can leave a Green Card on their bed requesting not to change linens (sheets, duvet cover and pillowcases) and towels (bath towel, face towel, hand towel and bath mat) daily or opt for eco-cleaning. If guests leave towels in the bathtub or on the floor, we will replace it.


Wood Straws

Effective April 1, 2019, we have discontinued the use of plastic straws in all restaurants and bars at the hotel. Wood straws or biodegradable straws are offered to guests upon request. The use of thinned wood helps forest conservation to prevent landslides and flooding, and revitalize sustainable forest management.


Eco-friendly Takeaway cutlery

Cutlery, such as the spoons and forks which are provided with take-out meals from our restaurants at the hotel are made from wood or bioplastics made from renewable resources, to reduce our reliance on single use plastics in waste and reduce our overall CO2 emissions.


Use biomass as raw materials derived from wheat CO2 emission reduction, plastic usage reduction, amenities.

With the following products, biomass raw materials made from wheat are used, polypropylene is reduced, and no CO2 is generated during combustion, thereby addressing global warming.
Cap for showering (contains cornstarch)
Use of leather (50% reduction in plastic)


Deluxe Type / Premier Type Amenities Rapidem.

Bath amenities are sourced from Lapidem, a wellness skin care brand born in Akasaka, Tokyo.By May 2023, we will switch to refilled dispenser-type amenities, use biomass plastic containers to reduce CO2 emissions, and introduce a recycling system that leads to the recycling of raw materials even for damaged bottles.198 deluxe and premier rooms have been outfitted with this to reduce plastic usage by 80%.


Housekeeping Card

Since January 2020, "Make-Up Room Plates" made from thinned wood, have been created and placed in all guest rooms. The use of thinned wood helps forest conservation to prevent landslides and flooding, and revitalize sustainable forest management.


Paper Water Bottles

We now supply water in paper bottles for guests using the banquet room. HAVARY’S NATURAL WATER is certified by global MGO, the Forest Stewardship Council® and uses 100% recycled materials as well as contributing to a 40% reduction in global warming. A donation of 1 Japanese Yen per bottle is also made to environmental protection initiatives.


Amenity Packaging

Since spring of 2019, we have taken steps to replace the packaging of in-room amenities from plastic to paper boxes. Paper packaging is used as a substitute for plastic containers in the face of increasing environmental pollution.


Espresso Recycling Network

Nespresso coffee makers are equipped in all guest rooms. The hotel participates in Nespresso's aluminum capsule recycling campaign which recycles the capsules as well as maximizing reuse of product materials.


Hotel's Original Insulated Tote Bag

The hotel's original insulated bag, available for purchase since January 2021, is made of recycled PET polyester fabric. Using recycled plastic bottles, the production of recycled fabric reduces the dependence on petroleum, which is typically used as a raw material for polyester, as well as water, chemicals, energy, and carbon dioxide emissions required for production.


Hotel's Original Chopsticks

The hotel's original chopsticks made from thinned wood are available for purchase. The use of thinned wood helps forest conservation to prevent landslides and flooding, and revitalize sustainable forest management.

Community-Friendly Hotel

Community Building


Partaking in Sanno Matsuri

Sanno Matsuri held at Hie Shrine, adjacent to the hotel, is one of the "Three Great Festivals of Japan" held every other year, alternating with the Kanda Festival. As part of the festivities, the hotel staff dress in Edo-period costumes and parade to Nihonbashi.


In Support of Hie Shrine's Setsubun Festival

Each year on February 3rd, Hie Shrine, adjacent to The Capitol Hotel Tokyu, hosts a Setsubun Festival. The hotel staff participate in the bean throwing ritual every year to welcome spring after the cold winter.


Hie Shrine Prayer Experience

The Capitol Hotel Tokyu invites staying guests for a kitou (traditional prayer) ceremony at the adjacent Hie Shrine. Guests walk up to the shrine which is typically off-limits, and a Shinto priest will perform a ritual purification, and then offer their prayers and wishes to the deities.


Akasaka Geisha Ozashiki Experience at a Ryotei

Staying guests are invited to have dinner at Akasaka Asada, a traditional Japanese restaurant with a 300-year history, located in Akasaka district and experience geisha entertainment. Guests can participate in traditional Japanese culture through song, dance, shamisen and authentic hospitality.


Original Goshuin in Collaboration with Hie Shrine (Red Seal Stamp Book)

Original stamp book featuring a sophisticated design of the Futaba-aoi emblem of Hie Shrine and The Capitol Hotel Tokyu logo. Available for purchase only at The Capitol Hotel Tokyu.

People-Friendly Hotel

Safe and Secure


Participation in a Self-Defense Firefighting Training Exam

The hotel participates in a competition aimed at improving knowledge and competence of fire and disaster prevention, as well as assessing the performance of the self-defense fire brigades governed by the Kojimachi Fire Department.


Conducting Routine Disaster Drills and BOP Drills

In order to protect the safety of our employees, tenants, and guests, a disaster preparedness plan has been put in place with the completion of a manual, and the development of disaster drills, courses, and a business continuity plan (BCP).



Universal Rooms

Our universal rooms are designed with no doors or partitions to accommodate every guest comfortably.


Vegetarian Cuisine

We are committed to enhancing our menu offerings to accommodate religious dietary restrictions as well as special dietary restrictions and allergies.


Member of IGLTA (International LGBTQ + Travel Association)

As a member of the IGLTA (International LGBTQ+Travel Association), we are committed to creating a diverse, equitable and inclusive environment.

Cultivating Our People


Implementation of Anti-Harassment Measures

We routinely conduct harassment prevention training for managers and general staff.


Training Programs for Skill Development

At The Capitol Hotel Tokyu, there is a world of learning opportunities ranging from new employee training, inbound response management, overseas training, as well as our in-house university.


Cultivating Specialists Through Healthy Competition

Tokyu Hotels hosts culinary competitions to help train chefs and develop their skills. We also host contests across different genres to cultivate specialists in various fields.


Development and Operation of Internal Control Systems

Responsible Procurement Practices

Conducting Compliance Training